Effective Date: 10/10/2024
Thank you for choosing Gold Digger Beetle as your trusted provider of [Products/Services]. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.
1. Return/Exchange/Refund Timeline
We offer a transparent and customer-friendly return, exchange, and refund timeline. Returns or exchanges are accepted within 7 days from the date of purchase. We believe this timeframe allows you sufficient time to evaluate your purchase while maintaining a fair policy for our business.
2. Acceptable Item Conditions
To be eligible for a return or exchange, the item must be in its original condition, including all tags and packaging (if applicable). Some items may have specific return conditions due to their nature, and these will be clearly communicated on the product page.
3. Refund and Shipping Charges
We understand the importance of fair refund and shipping charges. Our policy offers a $6 flat-rate shipping fee on returns, so you won’t have to worry about unpredictable or excessive costs when returning items.
- Replacement/Exchange: We’ll replace the item with a different size, color, or higher-quality item based on availability and your preference.
- Money Refund: We’ll return the cost of the item to the original payment method used for the purchase.
- Full Refund: If you’re not satisfied with your purchase, we’ll issue a full refund.
- Partial Refund: In certain cases, a partial refund may be provided if only part of the order is returned.
- Line-Item Refund: For items that are part of a larger order, we may issue a refund for the specific returned item.
- Gift Card: We can issue a gift card with the refund amount for future purchases.
- Store Credit: You can opt to receive store credit, which can be used on any future purchases with us.
4. Items Eligible for Refund/Return/Exchange
Not all items on our website are eligible for refunds, returns, or exchanges. The following categories of products are generally not eligible:
- Products with expiration dates.
- Hygiene-sensitive products (e.g., used underwear, earrings, or makeup).
- Custom or personalized products.
- Products sold as part of sets or bundles, where individual items may not be eligible for exchange.
5. Refundable Items List
We maintain a list of items eligible for refunds to make the process easier for you. You can find the list of refundable items here: https://golddiggerbeetle.com/my-account/orders/
6. Avoiding Chargebacks
Our comprehensive refund and return policy aims to create a transparent and equitable relationship with our customers. By offering clear guidelines, we help ensure that you understand your rights.
If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at [[email protected] / 1 562-353-9887]. Your satisfaction is our priority, and we’re here to assist you.
Thank you for choosing Gold Digger Beetle!
Gold Digger Beetle
PO Box 17376, Irvine 92623
https://golddiggerbeetle.com
Last Updated: 10/10/2024